FAQ
ORDER ENQUIRIES
Unfortunately the item(s) you have ordered are no longer available. We have issued you a full refund and you should receive your funds within 7 working days.
We have an extremely limited time frame to cancel/edit your order. If you would like to change your order please call us at 02072470089 within 3 hours of you placing your order. If you have placed your order on the weekend then please call on Monday. Our Customer Service Line is open from 10am-4pm Monday-Friday.
This email is legitimate, please respond at your earliest convenience or your order will be cancelled.
We cannot ship your order out until your payment is complete.
We are sorry to hear about your poor experience with this order. Please email us atinfo@boy london.comwith a photo of the invoice you received in the parcel, your order number and the product name of the item you did not receive so we can assist you.
Please check your spam folder. If you cannot see the order confirmation then please email us at info@boy-london.comwith your name, the date the order was placed and the transaction amount so we can assist you.
If your code is unique to you, please make sure that you checkout with the email address that the discount code is registered to.
Please note that discount codes cannot be used with sale items and only one discount code can be applied per order.
SHIPPING
The estimated delivery time for your order will depend on the country we are shipping to. To get an idea of the estimated delivery time, please check the guide provided next to the pricing information above. However, please note that delivery times may vary depending on circumstances beyond our control.
We advise our customers to follow the information on the tracking website, which we always provide after we ship our parcel. This will enable you to track your parcel and stay updated on its progress until it reaches your doorstep.
Kindly note that our operations do not run on weekends and bank holidays. If you place an order after 10:00 AM on a Friday, your order will be processed and shipped out on the next business day, which is Monday.
During busy periods, such as holidays or sales events, our order volume increases significantly, leading to longer processing and delivery times. We strive to fulfill orders as quickly as possible, but high demand may cause delays.
If you experience delays with your order, please reach out to our customer support team. We’re here to assist you and provide updates on your delivery status. Your satisfaction is our priority, and we appreciate your understanding during peak periods.
Shipping Zones FAQ
AUSTRALIA & NEW ZEALAND
Countries: Australia, New Zealand
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £25.00 GBP
CANADA
Country: Canada
- Express – FedEx International Priority® (1-3 business days): £42.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £20.00 GBP
Domestic (United Kingdom)
Country: United Kingdom
- Express: 1-3 business days, £7.95 GBP
- Standard: 2-4 business days, £4.95 GBP
- Standard (£70.00 and up): 2-4 business days, Free (if you spend £70.00)
EU
Countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Express – FedEx International Priority® (1-3 business days): £45.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £10.00 GBP
Middle East
Countries: Bahrain, Egypt, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £20.00 GBP
REST OF ASIA
Countries: Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
- Express – FedEx International Priority® (1-3 business days): £50.00 GBP
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £15.00 GBP
REST OF EUROPE
Countries: Åland Islands, Albania, Andorra…
You are not selling to 7 countries/regions in this zone, because they are not part of any market. Add countries/regions in Markets for the following: Armenia, Georgia, Greenland, Guadeloupe, Mayotte, Réunion, Turkey
- Express – FedEx International Priority® (1-3 business days): £55.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £20.00 GBP
South Africa
Countries: South Africa, Ghana, Kenya, Nigeria
- Standard – DHL (7-14 business days): £20.00 GBP
South America + Mexico
Countries: Brazil, Chile, Colombia, Mexico
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (3-17 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-17 business days): £20.00 GBP
USA
Country: United States
- Express – FedEx International Priority® (1-3 business days): £40.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £80.00)
- Standard Tracked – DHL (3-12 business days): £24.00 GBP
Note: Prices are listed in GBP (British Pound Sterling) and transit times are approximate. Conditions for free delivery vary by zone. Please refer to the specific conditions listed for each shipping zone.
If you cannot see your country in the shipping destinations drop-down at checkout please email us at care@criminaldamage.co.uk.
- We offer shipping with Evri, DPD, and FedEx.
Shipping Zones FAQ
AUSTRALIA & NEW ZEALAND
Countries: Australia, New Zealand
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £25.00 GBP
CANADA
Country: Canada
- Express – FedEx International Priority® (1-3 business days): £42.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £20.00 GBP
Domestic (United Kingdom)
Country: United Kingdom
- Express: 1-3 business days, £7.95 GBP
- Standard: 2-4 business days, £4.95 GBP
- Standard (£70.00 and up): 2-4 business days, Free (if you spend £70.00)
EU
Countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Express – FedEx International Priority® (1-3 business days): £45.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £10.00 GBP
Middle East
Countries: Bahrain, Egypt, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £20.00 GBP
REST OF ASIA
Countries: Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
- Express – FedEx International Priority® (1-3 business days): £50.00 GBP
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £15.00 GBP
REST OF EUROPE
Countries: Åland Islands, Albania, Andorra…
You are not selling to 7 countries/regions in this zone, because they are not part of any market. Add countries/regions in Markets for the following: Armenia, Georgia, Greenland, Guadeloupe, Mayotte, Réunion, Turkey- Express – FedEx International Priority® (1-3 business days): £55.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £20.00 GBP
South Africa
Countries: South Africa, Ghana, Kenya, Nigeria
- Standard – DHL (7-14 business days): £20.00 GBP
South America + Mexico
Countries: Brazil, Chile, Colombia, Mexico
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (3-17 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-17 business days): £20.00 GBP
USA
Country: United States
- Express – FedEx International Priority® (1-3 business days): £40.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £80.00)
- Standard Tracked – DHL (3-12 business days): £24.00 GBP
Note: Prices are listed in GBP (British Pound Sterling) and transit times are approximate. Conditions for free delivery vary by zone. Please refer to the specific conditions listed for each shipping zone.
If you cannot see your country in the shipping destinations drop-down at checkout please email us at care@criminaldamage.co.uk.
At the moment, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery
We advise our customers to follow the information on the tracking website, which we always provide by email after we ship our parcel. This will enable you to track your parcel and stay updated on its progress until it reaches your doorstep.
We accept the following payment methods:
Visa and Mastercard (credit and debit card)
American Express
PayPal
Klarna (direct and ‘pay later’)
Apple Pay
Google Pay
WeChat Pay
AliPay
ClearPay
RETURNS
To return your order please post your item back to us at:
Websale Returns
113 Whitechapel Road
London
E1 1DT
UK
We do not offer free returns postage, however if you request an exchange we will cover the shipping costs of sending your new item(s). Please retain your proof of postage receipt and/or parcel’s tracking number so we can assist you in the case your parcel is delayed or missing.
Please complete the return form you received in your parcel clearly stating your refund or exchange request.
If you have lost your return form you can download one here:
Please return your item(s) back to us within 14 working days.
Please ensure your item(s) have the tags attached and are in their original condition.
Once we have received your return parcel, we aim to process it within 7 working days. This may take longer in busy periods.
If you have any further queries about the return process please email us at info@boy-london.com
We do accept returns on sale items, as long as all the tags are still attached and the item is in its original condition.
For hygiene reasons, we cannot accept returns for any swimwear or underwear products, unless the item is faulty.
You have 14 working days to return your item(s).
Please check your return parcel’s tracking number. If it states your parcel has been delivered then please be advised that we aim to process your parcel within 7 working days.
PRODUCT ENQUIRY
We are sorry to hear about your unsatisfactory product. Please email info@boy-london.com with a photo of the item(s) and your order number so we can assist you.
Unfortunately, we do not currently offer product personalisations.
Do you offer gift cards?
- We offer shipping with Evri, DPD, and FedEx.
Shipping Zones FAQ
AUSTRALIA & NEW ZEALAND
Countries: Australia, New Zealand
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £25.00 GBP
CANADA
Country: Canada
- Express – FedEx International Priority® (1-3 business days): £42.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £20.00 GBP
Domestic (United Kingdom)
Country: United Kingdom
- Express: 1-3 business days, £7.95 GBP
- Standard: 2-4 business days, £4.95 GBP
- Standard (£70.00 and up): 2-4 business days, Free (if you spend £70.00)
EU
Countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Express – FedEx International Priority® (1-3 business days): £45.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-12 business days): £10.00 GBP
Middle East
Countries: Bahrain, Egypt, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £20.00 GBP
REST OF ASIA
Countries: Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
- Express – FedEx International Priority® (1-3 business days): £50.00 GBP
- Standard – DHL – FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (7-14 business days): £15.00 GBP
REST OF EUROPE
Countries: Åland Islands, Albania, Andorra…
You are not selling to 7 countries/regions in this zone, because they are not part of any market. Add countries/regions in Markets for the following: Armenia, Georgia, Greenland, Guadeloupe, Mayotte, Réunion, Turkey- Express – FedEx International Priority® (1-3 business days): £55.00 GBP
- Standard – DHL – FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (5-12 business days): £20.00 GBP
South Africa
Countries: South Africa, Ghana, Kenya, Nigeria
- Standard – DHL (7-14 business days): £20.00 GBP
South America + Mexico
Countries: Brazil, Chile, Colombia, Mexico
- Express – FedEx International Priority® (1-3 business days): £60.00 GBP
- Standard – DHL – FREE DELIVERY (3-17 business days): Free (if you spend £250.00)
- Standard Tracked – DHL (3-17 business days): £20.00 GBP
USA
Country: United States
- Express – FedEx International Priority® (1-3 business days): £40.00 GBP
- Standard – DHL – FREE DELIVERY (3-12 business days): Free (if you spend £80.00)
- Standard Tracked – DHL (3-12 business days): £24.00 GBP
Note: Prices are listed in GBP (British Pound Sterling) and transit times are approximate. Conditions for free delivery vary by zone. Please refer to the specific conditions listed for each shipping zone.
If you cannot see your country in the shipping destinations drop-down at checkout please email us at care@criminaldamage.co.uk.
At the moment, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery
We advise our customers to follow the information on the tracking website, which we always provide by email after we ship our parcel. This will enable you to track your parcel and stay updated on its progress until it reaches your doorstep.
We accept the following payment methods:
Visa and Mastercard (credit and debit card)
American Express
PayPal
Klarna (direct and ‘pay later’)
Apple Pay
Google Pay
WeChat Pay
AliPay
ClearPay